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FAQs
How do I book?
Click on the book now button on this page and be directed to our booking system. Alternatively you can email us at info@emma-wallace.com to tailor your needs further.
How do I return the items I am trying on at home?
Once you are ready to return your items please contact our boutique either by phone: 23366798 or via email at info@emma-wallace.com and our team will arrange SF Express courier pick up for you. All courier charges will be covered by Emma Wallace provided you are within the agreed 48 hour time frame.
What if I am over the 48 hours try on time?
If you go over your agreed 48 hours trying on time frame we reserve the right to charge for the return courier fees and any damages. Our team will contact you to discuss the situation on an individual bases.
What if I do not want any of the items I have tried?
No problem! We will simply arrange the return of all the items via the SF Express courier and only charge you the original $200 booking fee. However we do reserve the right to dispute this should garments come back worn more than just being tried on or damaged in any way.
Can I cancel a Styling Session?
Yes, absolutely! We only request you give us at least 2 hours notice.
If I want something tailor made how long does it take?
It really depends on what you need. If it is a current style from our collection needed in our size chart size just in a new colour it could be 2-4 weeks. If it is one of our styles in custom sizing we allow 4-6 week. If it is an exclusively designed gown or wedding dress the lead time is much longer and requires more consultations so we like to allow 3-12 months depending on the design.