Returns or Exchange

Items purchased both online or in store may be returned or exchanged within 7 days of receipt, provided that: The item(s) to be returned or exchanged must meet SELLABLE CONDITION, together with the original packaging.

Within 7 days of receiving your order, you may return any item(s) by posting the items back to us, or by dropping off at our store (Hong Kong only).

Returns Address:

Emma Wallace - Returns
Shop A, G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan
Hong Kong
Tel: +852 23366798

Should you need to return your purchase by post;

HONG KONG & CHINA: Use the pre-addressed SF Express label included in your order for complimentary return shipping. Please make sure you fill in the returns form and the item(s) are in their original condition. Remember that returned items must be shipped back to us within 7 days of receipt of the products.

REST OF THE WORLD;

Book your complimentary collection with DHL and using the returns printed airway bill, that is enclosed with your purchase, send your items back to us.

Please following the steps below:
     1.Circle the item that you wish to return on the printed invoice, that is enclosed with your purchase, and insert into your returned item(s) parcel.
     2.Book your collection with your DHL office http://www.dhl.com/en.html

We prefer that items are returned to us via our own service so that they are protected and insured. You can return item(s) using any secure means, but we may not accept liability and will not cover those alternative shipping method charges. Please email info@emma-wallace.com if you intend to use an alternative shipping method and send your purchase to the following address:

Emma Wallace Studio
Shop A G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan

Return in store:

For those customers in Hong Kong, who bought your item(s) online, you are welcome to return or exchange items in our store. Bring the respective item(s) with the completed Return Form, found in your original order packaging. 
Please note we only accept returns in store for orders purchased in Hong Kong.

For map location of our store please click
here.

Refunds will usually be credited to the original payment method within 7-14 days after we receive back the refunded item(s). Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures, which is outside our control.

Please note, for online orders made outside of Hong Kong; Your order will be sent on a DDU country basis (taxes and duties collected by local customs and courier), taxes and duties are non-refundable from Emma Wallace.

For any further enquiries about returns please contact us at info@emma-wallace.com