Returns or Exchange
Returns or exchange Items purchased both online or in store may be returned or exchanged within 7 days of receipt, provided that: The item(s) to be returned or exchanged must meet SELLABLE CONDITION, together with the original packaging.
Within 7 days of receiving your order, you may return any item(s) by posting the items back to us, or drop off at our stores (Hong Kong only).
Emma Wallace - Returns Shop A, G/F Po Hing Mansion 2 Po Hing Fong
Tel: +852 23366798
For our International Customers we do not offer at present a “collection service” or “courier back” service, so you need to send back the item(s) using your own country postal options. Fees for which will not be reimbursed by Emma Wallace. For unregistered mail services please email us a copy of your postage receipt along with details of which item(s) you are returning in order to qualify for the 7 day returns policy. We will base your case on the date stated on your postage receipt rather than that of the date we receive the parcel.
Return by Courier Service (Hong Kong and China only): Use the pre-addressed SF Express label included in your order for complimentary return shipping. Please make sure you fill in the returns form and the item(s) are in their original condition. Remember that returned items must be shipped back to us within 7 days of receipt of the products.
Return in store:
For those customers in Hong Kong, whether you bought in store or online, you are welcome to return or exchange items in our store. Bring the respective item(s) with the completed Return Form, found in your original order packaging.
Please note we only accept returns in store for orders purchased in Hong Kong.
Online order refunds will usually be processed by our team within 7-14 days.
Please note that payment processing time for refunds is subject to the respective bank or individual card issuer's internal procedures. If your order has been sent to a DDI country (inclusive taxes and duties), taxes and duties will be refundable. If your order has been sent to a DDU country (taxes and duties collected by local customs and courier), taxes and duties are non-refundable from Emma Wallace.