Privacy Policy
Emma Wallace Ltd respects the privacy rights of its online visitors and is committed to protecting the information collected from you. We value our customers and will never disclose any of your personal information to any third parties unless required by law or as required by government law enforcement agencies. By visiting emma-wallace.com and emmawallace.com.hk, you are accepting and consenting to the practices described in this Privacy Policy.
PERSONAL IDENTIFICATION INFORMATION
Emma Wallace Lrd will only collect information that allows us to provide services and features that meet your needs, and to customize our services to enhance your shopping experience. We may collect personal identification information from you, including but not limited to, when you register on our site, place an order, subscribe to our newsletter and fill out a form. The personal data collected from you will be used for the purpose of: providing online shopping services, product marketing and promotion; order processing and payment clearing; future communication and liaison with you.
Emma Wallace Ltd may from time to time send direct marketing materials or a newsletter based on your personal data you provide us. If you no longer wish to receive such correspondence in the future, please send an email to info@emma-wallace.com from the email address you would like to be removed with the Subject: Unsubscribe. You may also click the unsubscribe button at the end of our newsletters. You may also visit our site anonymously.
WEB BROWSER COOKIES
Cookies are text files that may be placed in your computer's browser to store your preferences. We use cookies on this site. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
LOG FILES
This aims to captures usage and volume statistics. Emma Wallace Ltd automatically gather certain information about our Website traffic and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, and aggregate it with other pieces of information to analyze trends, to administer and improve the website.
SECURITY
To protect your personal information , we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
THIRD PARTIES
Certain third-party service providers, such as Google Analytics Advertising feature, Paypal and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. First-party cookies or other first-party identifiers, and third-party cookies or other third-party identifiers together may be implemented. For Google Analytics, you may opt-out of their Advertising features via the following link.
CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy at any time to reflect changes to our information practices, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
QUESTIONS & CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, or simply want more information contact us at info@emma-wallace.com.
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Yes we do cover most of the countries but also with some exceptions, we are delivering to:
- Hong Kong SAR
- China
- Singapore
- Thailand
- South East Asia
- UK
- Europe
- Australia
- USA
- Rest of the world
Unfortunately we are not able to ship to Russia at the moment.
Simply select your address in the delivery section at checkout.
Can I return an item?
You can return the item you've purchase if you are not happy with it. We accept domestic and international returns of full price garments within 7 days after your order has arrived. To start a domestic or international return
please contact us at info@emma-wallace.com.
Before returning your items, please make sure it must be unused, unworn, unwashed, unaltered, and undamaged with all tags and original packaging included. It must not have been used for personal or promotional purposes in photography shoots, social media, or commercially. Otherwise we might not be able to proceed a return.
Return approval is at the discretion of Emma Wallace Co Ltd
and we reserve the right to deny responsibility for any item that is outside of the aforementioned policy.
All jewellery and accessories, sale/discounted merchandise are non-returnable/non-refundable.
How do I return it by post?
Customers are recommended to use a courier of their choice, but a courier that will provide you with a tracking number is more preferable as Emma Wallace Co Ltd is not responsible for lost or stolen shipments.
An administration fee of £10 GBP per order will be charged, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item etc.).
If your order has been sent on a DDU destination basis (i.e. taxes andduties collected by local customs and courier), taxes and duties are non-refundable from Emma Wallace Co Ltd.
Please fill in the return address with:
Emma Wallace - Returns
Shop A, G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan
Hong Kong
Tel: +852 23366798
Can I return the item at Emma Wallace shop?
Items bought in Hong Kong either instore or online can be returned in person to the Emma Wallace Sheung Wan store get a refund without extra charge.
Please visit our HK flagship shop at:
Shop A, G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan
Hong Kong
Tel: +852 23366798
Our opening hours:
Mon-Wed, Fri-Sat 10am-7pm HKT
(excluding HK public holidays)
How can I get a refund?
Refunds will usually be credited to the original payment method within 7-14 days after we receive the refunded item(s).
Delivery fees will not be refunded for any return or exchange.
Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.
If you have further enquires, don't hesitate to contact us, we will be more than happy to assist.
What else should I know before placing my order?
- Our warehouse is closed on HK public holidays, every Thursdays and Sundays.
Please plan accordingly as orders will not be shipped out on these dates. - All orders are processed automatically and we are unable to expedite or delay shipping times.
- Unfortunately we do not ship to PO boxes.
Would I need to pay tax towards my delivery order?
Our shipping policy is a DDU (Delivery Duty Unpaid) service, meaning that the product prices displayed are exclusive of all taxes and duties. All orders and shipping costs exclude local taxes and fees and will not be covered by Emma Wallace Co Ltd.
Customers are responsible for paying all local taxes and fees incurred and we are not able to refund local tax and duties paid.
Can I pick up my order at Emma Wallace store instead of delivery?
For all orders placed in Hong Kong we also offer “In-store Pickup” option. You can come to our retail store to pick up your items and exchange sizes or styles.
Who can I contact for further shipping enquires?
We are always happy to assist through your shopping journey at Emma Wallace, drop us a message anytime at info@emma-wallace.com ,our customer service representatives will be in contact with you soon as we can.