Our Services

In Store

Styling Appointments - Our personal stylist is on hand to assist you. From selecting the ideal outfit for a special occasion to advising on size and fit, our stylist is here to help and inspire. Book a private styling appointment by getting in touch with us.
Made to Fit - We provide all our in store customers complimentary tailoring for their purchase in order to get that perfect fit. 

Home Shopping

Want to shop without leaving your home? We offer a try-at-home shopping service where you can select looks to be delivered direct to your doorstep. Try them in the comfort of your own home and we will pick up any pieces you decide not to keep in 48 hours. We will be happy to assist you with any questions on fit, size and styling throughout the whole process. Shopping has never been easier!

Just for You

If you love our style but are looking for something unique, book an appointment with our design team to create a bespoke look for you. From wedding gowns to event looks, we have you covered with our made-to-order dress programme and bespoke wedding dresses. 


Yes we do cover most of the countries but also with some exceptions, we are delivering to:

  • Hong Kong SAR
  • China
  • Singapore
  • Thailand
  • South East Asia
  • UK
  • Europe
  • Australia
  • USA
  • Rest of the world

Unfortunately we are not able to ship to Russia at the moment.

Simply select your address in the delivery section at checkout.

Can I return an item?

You can return the item you've purchase if you are not happy with it. We accept domestic and international returns of full price garments within 7 days after your order has arrived. To start a domestic or international return
please contact us at info@emma-wallace.com.

Before returning your items, please make sure it must be unused, unworn, unwashed, unaltered, and undamaged with all tags and original packaging included. It must not have been used for personal or promotional purposes in photography shoots, social media, or commercially. Otherwise we might not be able to proceed a return.

Return approval is at the discretion of Emma Wallace Co Ltd
and we reserve the right to deny responsibility for any item that is outside of the aforementioned policy. 

All jewellery and accessories, sale/discounted merchandise are non-returnable/non-refundable.

How do I return it by post?

Customers are recommended to use a courier of their choice, but a courier that will provide you with a tracking number is more preferable as Emma Wallace Co Ltd is not responsible for lost or stolen shipments. 

An administration fee of £10 GBP per order will be charged, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item etc.).

If your order has been sent on a DDU destination basis (i.e. taxes andduties collected by local customs and courier), taxes and duties are non-refundable from Emma Wallace Co Ltd.

Please fill in the return address with:
Emma Wallace - Returns
Shop A, G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan
Hong Kong
Tel: +852 23366798

Can I return the item at Emma Wallace shop?

Items bought in Hong Kong either instore or online can be returned in person to the Emma Wallace Sheung Wan store get a refund without extra charge.

Please visit our HK flagship shop at:

Shop A, G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan
Hong Kong
Tel: +852 23366798

Our opening hours:

Mon-Wed, Fri-Sat 10am-7pm HKT
(excluding HK public holidays)

How can I get a refund?

Refunds will usually be credited to the original payment method within 7-14 days after we receive the refunded item(s).

Delivery fees will not be refunded for any return or exchange.

Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.

If you have further enquires, don't hesitate to contact us, we will be more than happy to assist.

What else should I know before placing my order?

  • Our warehouse is closed on HK public holidays, every Thursdays and Sundays.
    Please plan accordingly as orders will not be shipped out on these dates.
  • All orders are processed automatically and we are unable to expedite or delay shipping times.
  • Unfortunately we do not ship to PO boxes.

Would I need to pay tax towards my delivery order?

Our shipping policy is a DDU (Delivery Duty Unpaid) service, meaning that the product prices displayed are exclusive of all taxes and duties. All orders and shipping costs exclude local taxes and fees and will not be covered by Emma Wallace Co Ltd.

Customers are responsible for paying all local taxes and fees incurred and we are not able to refund local tax and duties paid.

Can I pick up my order at Emma Wallace store instead of delivery?

For all orders placed in Hong Kong we also offer “In-store Pickup” option. You can come to our retail store to pick up your items and exchange sizes or styles.

Who can I contact for further shipping enquires?

We are always happy to assist through your shopping journey at Emma Wallace, drop us a message anytime at info@emma-wallace.com ,our customer service representatives will be in contact with you soon as we can.