Our Services

Yes we do cover most of the countries but also with some exceptions, we are delivering to:

• Hong Kong SAR
• China
• Singapore
• Thailand
• South East Asia
• UK
• Europe
• Australia
• USA
• Rest of the world

Unfortunately we are not able to ship to Russia at the moment.

Simply select your address in the delivery section at checkout.

You can return the item you've purchase if you are not happy with it. We accept domestic and international returns of full price garments within 7 days after your order has arrived. To start a domestic or international return
please contact us at info@emma-wallace.com.

Before returning your items, please make sure it must be unused, unworn, unwashed, unaltered, and undamaged with all tags and original packaging included. It must not have been used for personal or promotional purposes in photography shoots, social media, or commercially. Otherwise we might not be able to proceed a return.

Return approval is at the discretion of Emma Wallace Co Ltd
and we reserve the right to deny responsibility for any item that is outside of the aforementioned policy. 

All jewellery and accessories, sale/discounted merchandise are non-returnable/non-refundable.

Customers are recommended to use a courier of their choice, but a courier that will provide you with a tracking number is more preferable as Emma Wallace Co Ltd is not responsible for lost or stolen shipments. 

An administration fee of £10 GBP per order will be charged, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item etc.).

If your order has been sent on a DDU destination basis (i.e. taxes andduties collected by local customs and courier), taxes and duties are non-refundable from Emma Wallace Co Ltd.

Please fill in the return address with:
Emma Wallace - Returns
Shop A, G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan
Hong Kong
Tel: +852 23366798

Items bought in Hong Kong either instore or online can be returned in person to the Emma Wallace Sheung Wan store get a refund without extra charge.

Please visit our HK flagship shop at:

Shop A, G/F Po Hing Mansion
2 Po Hing Fong
Sheung Wan
Hong Kong
Tel: +852 23366798

Our opening hours:

Mon-Wed, Fri-Sat 10am-7pm HKT
(excluding HK public holidays)

Refunds will usually be credited to the original payment method within 7-14 days after we receive the refunded item(s).

Delivery fees will not be refunded for any return or exchange.

Please note that processing time for refunds is subject to the respective bank or individual card issuer's internal procedures.

If you have further enquires, don't hesitate to contact us, we will be more than happy to assist.

• Our warehouse is closed on HK public holidays, every Thursdays and Sundays.
  Please plan accordingly as orders will not be shipped out on these dates.
• All orders are processed automatically and we are unable to expedite or delay shipping times.
• Unfortunately we do not ship to PO boxes.

Our shipping policy is a DDU (Delivery Duty Unpaid) service, meaning that the product prices displayed are exclusive of all taxes and duties. All orders and shipping costs exclude local taxes and fees and will not be covered by Emma Wallace Co Ltd.

Customers are responsible for paying all local taxes and fees incurred and we are not able to refund local tax and duties paid.

For all orders placed in Hong Kong we also offer “In-store Pickup” option. You can come to our retail store to pick up your items and exchange sizes or styles.

We are always happy to assist through your shopping journey at Emma Wallace, drop us a message anytime at info@emma-wallace.com ,our customer service representatives will be in contact with you soon as we can.